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The Toxic Workplace: The Culture of Fear

Not only does fear destroy any sense of team spirit and pride, but it also shuts down important communication channels, inhibiting the flow of creative, constructive, and corrective ideas upstream....

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Seven Tools of Quality

Seven Great Tools by: John Skelton, Senior Editor Just what methods, specifically, might the supply chain practitioner use to assist in the solving of problems from an analytic perspective.? The...

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Business Management Books: The 25 Most Influential – Ever!

In 2011, TIME Magazine assembled a list of what may be considered to be the 25 Most Influential Business Management Books of the modern era. Great books are timeless. They outlive their creators. They...

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CSCMP Annual Global Conference 2013

CSCMP’s Annual Global Conference offers supply chain management practitioners more professional education and personal growth opportunities than any other event in the world. Learn from global experts...

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W. Edwards Deming and the Fourteen Points

In the field of sports, overly-eager reporters and assorted talking heads tend to quickly label the latest flash-in-the-pan as “The Greatest Ever”. ”This guy is a phenom.” “He is the Second Coming”,...

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The Cost of Poor Quality

I learned a big lesson about the cost of poor quality about mid-way through my career in the private sector. Many veterans of the Supply Chain Management wars have compelling stories to tell. One of...

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W. Edwards Deming’s 14 Points: Point # 1: “Create Constancy of Purpose…”

By 1950, when he was called to work in Japan, Dr. Deming had developed a framework, or philosophy of management which were later christened “The Fourteen Points.” (see my first submission in this...

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W. Edwards Deming’s 14 Points: Point # 2: “Adopt the New Philosophy…”

When I graduated from University, I joined the Management Development program with a major North American retailer. Most of my colleagues had run off to join the Public Service somewhere, and are...

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W. Edwards Deming’s 14 Points: Point # 3: “Cease Dependence on Mass Inspection”

Late in the 20th Century, the term “GIGO”, or “garbage in, garbage out” was popularized, specifically with reference to data management and ubiquitous computerization. There was no computer in the...

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W. Edwards Deming’s 14 Points: Point # 4: “End the practice of awarding...

In her thought-provoking editorial titled “One Single Point of Failure” (Purchasing b2b Magazine, May 2010), Deborah Aarts discusses the April 2010 eruption of volcano Eyjafjallajokull in Iceland, and...

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W. Edwards Deming’s 14 Points: Point # 5: “Improve Constantly and Forever…”

For the past few weeks, the theme of this thread been a commentary on the Fourteen Points crafted by Dr. W. Edwards Deming throughout the latter half of the 20th Century. The Points are as relevant...

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W. Edwards Deming’s 14 Points: Point # 6: “Institute Training and...

Recently, I read a lengthy report about the current state of affairs in human resource development focused specifically on the supply chain. The research firm that showed a statistic that seems to make...

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APICS 2014 Conference Shanghai

17–18 April 2014 Shanghai, China InterContinental Shanghai Pudong APICS 2014 Shanghai will provide individuals and organizations with insights into how global companies known for supply chain...

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W. Edwards Deming’s 14 Points: Point # 7: “Institute Leadership”

Here are profiles of two very different supervisors: “Boss A”: As an employee, you would describe this person as friendly, easily approachable, and helpful. Knowledgeable about the business and the...

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Eli Goldratt: Thinking Globally – The Video

The name of Dr. Eliyahu Goldratt will be familiar to many practitioners in the fields of Operations and Supply Chain Management. Author of the brilliant treatise The Goal, Goldratt articulated the...

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W. Edwards Deming’s 14 Points: Point # 8: “Drive Out Fear”

Perhaps it is the powerful simplicity of its title. Or perhaps it is the level of effort and commitment that is required to accomplish this goal. But of all the 14 Points assembled by Dr. Deming, I...

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APICS 2014 International Conference: New Orleans, USA

APICS 2014 October 19–21, 2014 Ernest N. Morial Convention Center New Orleans, Louisiana APICS 2014 is the premier event for supply chain and operations management professionals. Supply chain and...

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W. Edwards Deming’s 14 Points: Point # 10: “Eliminate Slogans, Exhortations...

I remember some years ago visiting a large warehouse and distribution centre on the Eastern Seaboard that belonged to one of my corporate affiliates. Sadly, my associates in this operation were losing...

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W. Edwards Deming’s 14 Points: Point # 11

Point 11: “Eliminate Numerical Quotas” (A Personal View) Dr. Deming is no stranger to controversy, and perhaps never more so than in his articulation of Point #11. Performance driven management has...

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W. Edwards Deming’s 14 Points: Point # 12

“Remove Barriers to Pride of Workmanship” (A Personal View) Dr. Deming’s 12th Point speaks to the issues of employee empowerment, the necessity of recognizing and dealing with employee discontent, and...

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